Terms of Service

1. About ChildApart

ChildApart is operated by Chase Morgan Solicitors Ltd (“we”, “us”, “our”), a company registered in England and Wales (company number 17342760), with its registered office at 179A Dudley Road, Wolverhampton, WV2 3DR, United Kingdom, which is the contracting party under these Terms. You can contact us at help@childapart.com. ChildApart provides a mobile-first web app to help parents raise their children — whether they are separated, separating, or parenting together. Its coordination tools, including a shared care calendar, tone-checked messaging, a private legal documents and family files, expense tracking, a shared photo album, in-app calling, a private journal, two-factor authentication and verifiable exports, are built primarily for separated and separating parents managing shared care. Its guidance library covers the everyday realities of parenting for any family. By creating an account or subscribing, you agree to these Terms of Service and our Privacy Policy.

2. Eligibility

You must be at least 18 years old and legally able to enter a binding contract. You are responsible for keeping your login credentials secure and for all activity on your account.

3. Subscriptions and billing

Every ChildApart account uses a Premium plan. You can start with a 3-month free trial, followed by your chosen paid subscription. Each person gets one 3-month free trial, ever, available once per person (including any free period you have already had on another platform or under an earlier offer). Payment details are needed to start the trial. Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and you will be charged the price shown when you started it.

On the website, Premium is billed through Stripe at £7.99 per month or £87.99 per year for a single parent, or £15.99 per month for the “Both Parents” plan, where one parent pays for both accounts. In the iPhone and Android apps, Premium is billed by Apple (App Store) or Google (Google Play) at £7.99 per month or £87.99 per year for a single parent, or £15.99 per month for the “Both Parents” plan. Prices are in GBP, include VAT where applicable, and are always shown before you confirm. If we change our prices, we will tell you in advance and the new price will apply from your next billing period after the notice; you can cancel before then.

Subscriptions renew automatically each billing period (monthly or annually, depending on the plan you choose) until you cancel. We will remind you by email and in the app before your free trial ends. You can cancel at any time before the trial ends without being charged. Promo codes may reduce the price for one or more billing cycles and are non-transferable.

The “Both Parents” plan covers you and one linked co-parent that you nominate; the covered co-parent does not need to give payment details. You can change or remove the covered co-parent at any time from your account. If the paying parent cancels or removes the cover, the covered co-parent keeps full access for 14 days to start their own plan (with a free trial if they have never had one), after which the rules for plans that end unpaid apply.

When a trial or subscription ends without payment, your account becomes read-only for 3 months. During that time you can view and export your records (including the court PDF and spreadsheet), use safety features and download or delete your data, but you cannot add new content. We will warn you by email and in the app 30 days and 7 days before the end. At the end of the 3 months your account and the personal data that belongs only to you are permanently deleted. Shared family records stay available to the other parent while they have an active plan. Starting a plan at any time before then keeps your account.

If you started a free period before 4 October 2026 without giving payment details, it continues until the end date shown in your account. Nothing is charged automatically when it ends. If you have not chosen a plan by then, the rules for plans that end unpaid apply.

4. Cancellations and refunds

You can cancel at any time. If you subscribed on the website, cancel from Plan & billing in your account. If you subscribed in the iPhone or Android app, cancel through your Apple ID subscription settings or Google Play subscriptions; we cannot cancel store subscriptions for you. Cancellation stops future renewals, and you keep Premium access until the end of your current paid period.

As a consumer you may have a legal right to cancel within 14 days of starting your subscription. If you cancel during the free trial, you pay nothing. Except where the law requires otherwise, payments already made for a billing period that has started are non-refundable. Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their own policies.

Expense tracking is a record-keeping tool only. ChildApart does not move, hold or transfer money between parents; any payment between you is settled directly between yourselves outside the app. The only payments we take are for subscriptions and for pay-as-you-go items such as letters.

5. Letters and other pay-as-you-go items

Some features, such as sending a letter through ChildApart, are paid for each time you use them. The price is shown before you confirm: £0.99 per share or £1.99 for the sender to pay in full on the website, and £0.99 per share or £1.99 for the sender to pay in full in the iPhone and Android apps. By confirming, you ask us to provide that item straight away. Once it has been provided, for example once a letter has been sent, it cannot be cancelled or refunded, except where we fail to provide it or the law requires otherwise.

6. Messaging and permanent records

Messages between co-parents cannot be edited or deleted by either party once sent, and can be exported as a PDF transcript. The Communication Coach may suggest calmer wording before you send. You decide whether to use, edit or ignore the suggestion, and ChildApart never sends a message on your behalf. A small number of messages containing abusive or threatening language may be refused, in which case nothing is sent and you can rewrite the message yourself. You must not use ChildApart to harass, threaten, or abuse anyone.

7. Acceptable use

You agree not to upload unlawful content, infringe others’ rights, attempt to bypass security or subscription controls, or use ChildApart to make legal, medical, or safety decisions without appropriate professional advice. We may suspend accounts that breach these terms. You must not misrepresent, alter, or attempt to circumvent the safeguards on any ChildApart record, and must not enable Safety Mode, or make a report through the app, in bad faith or to gain an unfair advantage in a dispute.

Reports are recorded on the shared record and logged with ChildApart. We don’t take sides in disputes between parents and we don’t mediate them. A report never deletes or alters any content, and we never tell the reported person who made it. ChildApart is not an emergency service: if anyone is in immediate danger, call 999. We may restrict an account (read and export only) or suspend it only for a clear breach of these terms, namely illegal content, sexual content involving children, or spam or abuse of the service. All records are preserved when we do.

8. Guidance content

The co-parenting and childcare guidance in the app is general information, not legal, medical, or psychological advice. For your specific situation, consult a qualified professional.

9. Content ownership and licence

You retain ownership of the content you upload or send through ChildApart, including messages, calendar entries, journal entries, documents, and photos or videos (“Your Content”). By using ChildApart, you grant us a limited licence to store, process, and display Your Content solely to operate the service — including sharing it with the co-parent(s) and carers you have linked, and, for message drafts, sending the text to our AI provider for the sole purpose of suggesting calmer wording. Where content is shared with a linked co-parent, you understand that we cannot remove it from the shared record at the request of only one party, since doing so would alter a record the other party is entitled to refer to. This means that if you export or delete your own data, jointly-created shared records — calendar entries, expenses and messages — remain part of the family's shared record for the other parent unless you both agree to their removal, so that their record stays accurate and complete.

10. Record integrity

Messages, exports, and other permanent records generated by ChildApart are provided as they were created within the app and have not been altered by us. A record that has been edited, retyped, or reformatted outside ChildApart — including a screenshot, a manually recreated transcript, or an edited PDF — is not an official ChildApart record and we accept no responsibility for its accuracy. Where an export includes a verification ID and content reference, this confirms that the export text has not been altered since it was generated — it is not a certification by ChildApart that the events it describes occurred, and it is not a guarantee that a court, mediator or other body will accept the export or that it cannot be challenged. Exports are clearly formatted factual records for use with your lawyer, mediator or court documents; their weight is always a matter for the person or body considering them.

11. Compelled disclosure

We may disclose account information, messages, or other data where required to do so by a valid court order, subpoena, or other lawful legal process. Where we are legally permitted to do so, we will make reasonable efforts to notify the account holder before disclosure.

12. Indemnity

You agree to indemnify and hold ChildApart harmless from any claim, loss, or expense (including reasonable legal costs) arising from your breach of these Terms, your misuse of the service, or content you upload that infringes another person’s rights. This does not affect any liability that cannot be excluded or limited under English law.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of ChildApart is subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections in your country of residence.

14. General provisions

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign your rights without our consent. These Terms, together with our Privacy Policy, are the entire agreement between us regarding your use of ChildApart.

15. Liability

ChildApart is provided “as is”. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law. Nothing in these Terms affects your statutory rights as a consumer.

16. Changes

We may update these terms. Material changes will be notified in the app or by email. Continued use after changes take effect means you accept the updated terms.

17. Apps downloaded from the Apple App Store

If you use ChildApart through our iPhone app, these Terms are between you and Chase Morgan Solicitors Ltd only, not Apple Inc. (“Apple”). We, not Apple, are responsible for the app and its content. Your licence to use the app is limited to Apple-branded devices that you own or control, as permitted by the App Store usage rules. Apple has no obligation to provide maintenance or support for the app. If the app fails to meet any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app. We, not Apple, are responsible for dealing with any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection or privacy claims, and any claim that the app or your use of it infringes a third party's intellectual property rights. You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Contact

Questions about these terms? Email help@childapart.com, or use the support link in your account settings. ChildApart is operated by Chase Morgan Solicitors Ltd, registered in England and Wales, company number 17342760.